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Our Commitment and Expectations

Our commitment and expectations

What we ask of you:

  • Report the behaviour;
  • Give details - to enable us to collate information of what is occurring, the persistence of the behaviour and the impact it is having;
  • Keep a record of the behaviour - we will ask people affected by the behaviour to complete a diary, or possibly a written statement to evidence what they have experienced.

In return, we will:

  • Record all complaints received, and will give advice;
  • Remain in regular contact with you and offer support;
  • Agree an action plan with you so that you are aware of action being taken and what is expected from you at each stage;
  • Look at the facts and assess the type, extent and seriousness of the problem and decide what action is necessary and proportionate to help resolve it;
  • We will consider a range of enforcement powers to enable us to deal with various types of ASB. These powers are incremental and usually start with a letter advising someone to cease their ASB. If these steps are not effective, action can ultimately be taken through the courts.