Social tenants FAQs
Frequently asked questions from tenants about living in council housing.
Landlord permission must be submitted in writing, however you can discuss your ideas with your housing officer in the first instance. You can email requests to estatemanagement@sholland.gov.uk.
You can pay rent online, by phone, direct debit, standing order or through the AllPay service. Please visit our ways to pay rent webpage for more information.
Please contact us to speak to a housing officer as soon as possible. We can help get your finances back on track.
You rent payment reference, also known as your rent account, is a seven digit number that appears on rent letters and on your tenancy agreement. If you are still unsure, please contact us.
Please contact us if you are concerned about anti-social behaviour in your area. If you are having issues with neighbours, this may not be anti-social behaviour, see more information about neighbour disputes.
Secure tenants can choose to swap homes with someone through mutual exchange, or if you have a housing need you may be able to join our housing register. Please note that you won't be able to swap homes or join the housing register if you have rent arrears or tenancy breaches.
We carry out property modernisation works for electrical and central heating installations, as well as kitchen and bathroom upgrades which are generally carried out every 25 years. You may call us on 01775 761161 or email info@sholland.gov.uk to find out when an upgrade is due to your home.
Our workmen usually leave a guide on how to use the heating in all empty properties, but if you didn't receive one or want more information please contact us on 01775 761161.
You may find the following information and support services useful in relation to housing, staying safe at home, financial advice and benefits.
Report repairs outside of office hours by calling 01522 782235.
| Housing Advice Contact Numbers | |
|---|---|
Adult Social Care and Occupational Health (opens new window) | Lincolnshire Housing Partnership (opens new window) regarding your sheltered housing alarm system |
Lincolnshire Wellbeing Services (opens new window) | |
Children's Services - to report concerns for a child's welfare (opens new window) | |
Citizens Advice South Lincolnshire (opens new window) | |
P3 - community building charity (opens new window) | |
Ending Domestic Abuse Now in Lincolnshire (opens new window) | Lincolnshire Police (opens new window) |
Highways, transport and roads (opens new window) | RSPCA (opens new window) to report an animal in distress or animal cruelty |
Women's Aid (opens new window) | |
You can find fire safety in flats advice on our dedicated web page.
We appreciate this is a very difficult time for you and the family and we will help in any way we can. Please contact us on 01775 761161 to confirm the name of the tenant that has passed away and their date of death. Please let us know if there is a will, and if so, the names and contact details of any executors We will advise on the next steps including whether anyone has the right to inherit the tenancy, known as succession.