Sheltered Housing Services - Independent Living

Housing officers and/or independent living officers visit our sheltered community centres every week to carry out a meet and greet session. We can discuss and advise on tenancy related matters and will signpost you to services that can support you in maintaining your tenancy. You are welcome to attend any session - you do not have to attend the one nearest to your home. With the support of our contractors, we carry out annual home and estate inspections. We also encourage tenants to hold communal activities. Community centres all have accessible broadband for use.

We will need to record some information about you so we can provide you with an efficient and high quality service. We will complete an initial details form which includes name, address and contact details, details of emergency contacts, doctor, medical conditions and support services. This ensures we have an up to date record of your needs in case of an emergency. We will only share information about you with your consent to doctors, hospital staff and Adult Services. In extreme instances our staff will share personal information with a third party, for example if a tenant is at risk of self-harm, abuse or exploitation. We will only disclose this information if we have your written consent.

The facilities team is responsible for maintaining the safety and security of the buildings and communal areas within your estate scheme. They will ensure that health and safety issues are reported immediately and that repairs are carried out efficiently. The service includes:

• health and safety inspections of the communal areas
• monitoring of the grounds maintenance
• monitoring of scheme cleanliness
• reporting of necessary communal repairs.

Sheltered housing rent and charges

This covers the cost of the shared services in your scheme (for example staffing costs, lifts, door-entry systems, shared lighting, heating, communal facilities which includes laundry and grounds maintenance).

• Caretaker / Cleaning Service Estates and Community Centres
• Support Services - Managing communal areas and estates
• Compliance/ Health and Safety Estates and Community Centres
• Support Services - Personal wellbeing
• Repairs and Maintenance of Communal spaces
• TV aerials- flat lets only
• Utilities - Community Centres and alarm
• Depreciation
• Water Metre Charge- Flat lets only
• Management Fee
• Fire Safety - Alarm Monitoring
• Personal Alarm Monitoring

Further information on service charges and what they involve can be found here (PDF, 136 KB)(opens new window)