About us

About us 

With over 3,700 properties, South Holland District Council is the largest landlord in South Holland providing lettings, tenancy and estate management, repairs, programmed maintenance and rent collection directly for its tenants.   A copy of our landlord strategy is available on our Housing Policies page.  

We're committed to operating in an open and transparent way and being accountable to our tenants.

Annual Report 2023/2024

We have produced an Annual Report for Tenants and Leaseholders which sets out performance information, as well as some of our achievements and future plans. 

Annual report 23/24 (PDF) [18MB]

Annual Report 23/24 accessible version (PDF) [1MB]

Roles and responsibilities

• Responsible Person for compliance with consumer standards is the Assistant Director for Housing. You can contact them by email housing.regulation@sholland.gov.uk or phone 01775 761161 
• Lead Officer for Health and Safety is the Housing Repairs Manager. You can contact them by email housing.regulation@sholland.gov.uk or phone 01775 761161   
• Responsible Person for fire safety is the Chief Executive of South Holland. You can contact them by email housing.regulation@sholland.gov.uk or phone 01775 761161    
• Accountable Person for Higher-Risk Residential Buildings is the Assistant Director for Housing. You can contact them by email housing.regulation@sholland.gov.uk or phone 01775 761161 
• Lead Officer for Housing Complaints is the Business Support Manager. You can contact them by email housingcomplaints@sholland.gov.uk or phone 01775 761161 
• Member Responsible for (Housing) Complaints is the Portfolio Holder - Strategic and Operational Housing. You can contact them by email housingcomplaints@sholland.gov.uk or phone 01775 761161 

Our performance

A variety of performance indicators are in place for performance around topics such as rent collection, timescales for repairs, health and safety compliance and complaint handling.  This data is reviewed internally on a monthly basis at our Housing Compliance Clinic involving Officers and Members.   In addition to this, performance is reported to the Performance Monitoring Panel on a quarterly basis. Copies of minutes and reports can be found on the Performance Monitoring Panel Committee section.  The most recent report is linked below:

SHDC Housing Landlord Service Performance as at 30/06/2024 (PDF) [187KB]

Risk management and budgets are also monitored monthly, with quarterly updates provided to Governance and Audit. Copies of minutes and reports can be found on the Governance and Audit Committee section.    

Members of the public are welcome to attend these meetings, please email info@sholland.gov.uk for more information. 

The Tenant Satisfaction Measures section below provides a position at the end of each year around performance along with tenants views about our service as a landlord.

Tenant Satisfaction Measures

Tenant Satisfaction Measures  provide tenants with greater transparency about their landlord's performance with social landlords reporting information annually on their performance using a core set of defined measures.  This information is submitted annually to the Regulator of Social Housing and published each the autumn by the Regulator, allowing comparison of landlords. The Regulator of Social Housing produced an easy read guide which can be found by clicking here.

The Measures are intended to:

• Enable tenants to scrutinise their landlord and hold them to account;
• Give landlords insights on where they might look to improve their services; and
• Allow the Regulator of Social Housing to see whether landlords are meeting required regulatory standard

You can view our Tenant Satisfaction Measure survey results here Feedback for Housing Landlord Service - South Holland District Council (sholland.gov.uk)

Service improvements  

We are committed to improving our housing services.  Our Landlord Strategy sets out the Council's vision for Council-owned social housing within the district including our transformation and improvement programme driving improvements for tenants.  A board, of Officers and Members, has been established to oversee the programme and ensure that improvements are made based on the requirements of the Regulator of Social Housing and the wishes of tenants.

We will use tenant feedback from surveys, tenant satisfaction measure responses and focus groups to ensure that tenants are involved in shaping the improvements.  We will keep the tenant engagement page updated with any opportunities for involvement along with the outcomes. 

During 2023, we reviewed our Sheltered Housing service offer and are in the process of delivering improvements based on tenant views and feedback.  Further information about the project and our service is available on our Sheltered Housing page.

Complaints and learning from them

We continue to focus on how we deal with complaints to ensure a consistent and effective approach. Service improvements are considered in response to each complaint.  

Further information on how to share your feedback with us is available on our Feedback page. Feedback - South Holland District Council (sholland.gov.uk)

Proud to be TPAS (Tenant Participation Advisory Service) Members

We are excited to announce that South Holland District Council is now officially a member of TPAS! This membership underscores our dedication to enhancing our tenant engagement services, ensuring that our residents have a stronger voice and a more active role in shaping our community.

By partnering with TPAS, we aim to adopt best practices, improve communication, and foster a more inclusive and responsive environment for all our tenants. We look forward to the positive impact this collaboration will bring.

Tpas :: Join an existing landlord membership group

Salaries and management costs

We believe it is important to be open and transparent about what we pay our senior officers. Senior Salaries - South Holland District Council (sholland.gov.uk)

Local Authorities are required to publish details of the value of social housing stock that is held in their Housing Revenue Account. Social Housing Asset Value - South Holland District Council (sholland.gov.uk)

How we spend your rent

The table below provides a breakdown of how we spent rent collected during the last financial year.