You Said, We Did
See below examples of changes we've introduced in response to tenant feedback.
We welcome your feedback on our services, as it helps us find out what's going well and what we can improve. Feedback can be provided directly to us here.
Our examples currently cover tenant feedback received during 2023/24 and 2024/25. We'll continue to regularly update this page.
| You Said | We Did |
|---|---|
| You would benefit from specific advice on how to manage condensation in your homes. | We created a condensation guidance leaflet with tenants to provide advice on managing condensation in the home. |
| You would benefit from a dedicated contact for Damp Condensation and Mould. | We created a dedicated email address dcm@sholland.gov.uk and have improved our triage process with Customer Contact. |
Sheltered Housing tenants said they would like the community centres re- worked with different spaces and furniture to make them more homely. | We have scheduled to upgrade 3 Community Centres per year. We are working with the tenants to design the centres according to their wants and needs. The first 3 centres are complete and the next 3 centres refurbishments are under way. If you would like to get involved or feedback please contact the Independent Living Team. |
Sheltered Housing tenants said they would like an easier way to book community centres. | We have designed an online booking system which is easy to use, we are currently in the testing phase, trying out the new system with tenants. |
Sheltered Housing tenants said they would like to be able to see what is on at the community centres and have an easier way for us to communicate with you. | We have installed a digital noticeboards at two of our schemes as a pilot and also introduced an Alexa device pilot in one of our flatlet schemes, we are monitoring the effectiveness of the communication. |
Sheltered Housing tenants said they would like would like more support and presence on our Sheltered Housing sites. | We have introduced an independent living team, they visit all new tenants to welcome them to Sheltered Housing and provide them with up-to-date information of the service, as well as identify an areas of support required. |
Sheltered Housing tenants wanted help with light handyperson jobs and gardening tasks around the home. | We have introduced the Handyperson Service to our Sheltered Housing service, providing assistance with jobs you are unable to do yourself. Sheltered housing tenants can book the service by contacting the Independent Living Team. |
Sheltered Housing tenants wanted more activities to attend, organised by The Council. | We have provided extra sessions and activities; Health Chats, Gardening sessions, Christmas parties and Fish & Chip lunches as well as worked with our Community Team providing intergenerational workshops and keep fit activities. |
You said some of the letters and documents we send you are confusing and some tenants said they had difficulty reading and interpreting letters | We have started to work with tenants to ask for their assistance in 'proofing' our letters and documents before we send them out. If you would like to be part of this please contact get-involved@sholland.gov.uk. |
You said you wanted to be able to access the internet in the community centres | We have installed broadband into every community centre. |
| You said you wanted to be more involved with developing policies and strategies. | We have established a Tenant and Influence Working Group following on from our Reengineering Tenant Engagement Project. The group are focused on developing the new Tenant Engagement and Influence Strategy. If you would like to be part of this please contact get-involved@sholland.gov.uk. |
| You said you wanted to easily see who your housing officer is. | We created a dedicated webpage for you to find out who your housing officer is and which areas they cover. |