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  12. Feedback objectives

Feedback objectives

Our feedback objectives are to:

  • provide an effective means for customers/service users and their representatives to complain if they are dissatisfied with the service they receive
  • ensure complaints are dealt with in a courteous and efficient manner and are resolved without avoidable delay
  • provide customer service users with a formal method of challenging decisions we have made
  • obtain information about the public's perceptions about our services, to inform future policy and service planning
  • maintain records of complaints made so that regular reviews can be produced for internal monitoring and public accountability.

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