Management of unreasonable complaint behaviour

Unfortunately, there are a small number of complainants who pursue their complaints in ways that are unreasonable and/or who take up an unwarranted amount of Council resources.

In such circumstances, the Council may choose to apply its Habitual and Vexatious Complaints Procedure. Such action is very rare and not taken lightly and complainants will be informed before any restrictions are applied to them in order that they might moderate their behaviour.