Feedback FAQs

The views of our residents, service users and customers are important to us, If we do something really well, if something goes wrong and if there is something you want us to look in to or consider, we want to know.

South Holland District Council is committed to high standards of customer care, service delivery and performance. If we do well, it is always good to know this, but if we fail to do this we want to know about it so that we can deal with the specific problem, take steps to avoid it happening again and improve our services.

The Council's customer feedback procedure provides the framework and processes for us to investigate, monitor and record everything you want us to know. The procedure covers three distinct areas:

• compliments
• feedback and suggestions
• complaints.

Our feedback procedure does not affect the right of an individual or organisation to approach a local councillor or Member of Parliament for advice or assistance. If this results in a complaint being made by, or on behalf of an individual, it will be dealt with using this procedure.