Vexatious Policy

This policy sets out our approach to the relatively few customers whose actions or behaviour we consider to be unacceptable.

We aim to deal fairly, honestly, consistently and appropriately with all complainants and requests for information but we retain the right to restrict or change access to our services where we consider a customer's actions to be unacceptable. Our aim in doing this is to ensure that other customers and our staff do not suffer any disadvantage from customers who act in an unacceptable manner.

This policy is consistent with anyone's rights under the Data Protection Act 2018, Freedom of Information Act 2000 and Environmental Information Regulations:

• Vexatious Policy (PDF, 431 KB)(opens new window)
• Unreasonably persistent complaints and customer behaviour flowchart (PDF, 579 KB)(opens new window)