Proactive Consumer Regulation (Inspection)
All social landlords with more than 1000 homes are subject to regular inspections by the Regulator of Social Housing, who will be seeking assurance that the outcomes of the Consumer Standards are being delivered. On Monday 3 February 2025, South Holland District Council was notified that a programmed inspection would take place between April and June 2025.
It is anticipated that the Regulator will publish their findings (Regulatory judgement) in July 2025.
Being a landlord is both a privilege and a responsibility. We take these responsibilities seriously. We welcome the opportunity to engage with the Regulator for Social Housing as part of its inspection process.
Frequently Asked Questions
What is the Regulator of Social Housing? What do they do?
The Regulator of Social Housing sets out the regulatory standards that landlords must deliver under the Housing and Regeneration Act 2008. Consumer standards apply to all landlords including local authorities.
To ensure the consumer standards are met, the Regulator has a rolling four-year programme of inspections. The Regulator works with landlords as they seek to address any issues identified. Landlords may also self-refer if they have concerns about whether they meet the required standards.
What are regulatory judgements?
Regulatory judgements are published to show how well a landlord is delivering the required outcomes of the Regulator of Social Housing standards. They provide a consumer grading from C1 to C4.
What are the definitions of the four consumer grades?
The four consumer grades mean:
· C1 Landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence.
· C2 There are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.
· C3 There are serious failings in the landlord delivering the outcomes of the consumer standards and significant improvement is needed.
· C4 There are very serious failings in the landlord delivering the outcomes of the consumer standards. The landlord must make fundamental changes so that improved outcomes are delivered.
How will the inspection affect tenants?
The inspection will not impact on tenants. The Regulator will not inspect homes.
How can I give input to the Regulator myself?
The Regulator looks to see whether there is evidence of systemic or organisational failure by the council, (i.e. a failure which is indicative of a wider breakdown in the provider's overall organisation and systems).
The Regulator has no role in resolving individual disputes between landlords and tenants - this is the role of the Housing Ombudsman. Visit our feedback page for further information about making a complaint and the role of the Housing Ombudsman.
If you have any questions on the inspection process, please email Housing.inspection@sholland.gov.uk
How do I report a repair?
If you need to report a repair to your property, please continue to telephone us on 01775 761161. For out of office hours emergencies, call 01522 782235.
The inspection will not impact the council's delivery of its landlord services.
For Damp Condensation and Mould, please visit our Dealing with Damp and Mould page
If you have a service complaint, please visit our Housing Landlords Complaint page
We are hosting two Meet the Housing Manager events in February. Join us for an informative session to learn about the service and ask any questions you might have.
Booking is essential for these events