Request assisted collection
Assisted collection may be possible if you have difficulty moving or presenting sacks or bins to the boundary of your property. This could be due to a temporary or permanent disability, illness or other condition.
Our crew will only collect sacks or bins containing the correct waste. For further information see our What goes in your waste bags page. These must be presented at the agreed location before 6:00am on the day of collection.
Assisted collections will not be made:
- from behind a locked gate or barrier;
- from inside a property, garage or shed;
- from a property where the sacks or bins are not visible from the roadside or property boundary;
- from a property on roads that are inaccessible/unsuitable for our waste collection vehicles;
- If not presented on time (6:00 am for sack collections, 7:00 am for garden waste collections).
Before you start
You will need the following information to complete this form:
- The postcode of the collection address (which must be a residential property in the South Holland district)
Please note
- There is a time limit on each page of this form of 1 hour. Select the 'Next' / 'Submit' button on each page within an hour, otherwise your data will be lost.
- All fields marked with an asterisk (*) must be completed.
- Extra help, where provided, can be found immediately after each field.
What we do with your information
South Holland District Council is the Data Controller responsible for the personal information you may provide in relation to your assisted collection request. For further details visit our Privacy Statement.
When you have successfully completed this form, you will receive a 16-digit reference number and should receive a confirmation email.